Shipping & returns

We ship to addresses in the United States, including Alaska and Hawaii. We don't ship internationally yet, but we hope to in the future.

At checkout you'll see live rates from carriers like USPS and UPS, with the price and estimated delivery time for each, before you pay. Shipping is charged at the rate you choose.

• Every box is hand-packed. Most orders ship within 1–2 business days.
• Delivery time after that depends on the carrier service you chose at checkout. Carrier estimates aren't guarantees, and weather or holidays can slow things down.

We email you a tracking link as soon as your shipping label is created. If you haven't seen it, check your spam folder or email us.

• Need to change or cancel an order? Email us as soon as possible. Labels are created soon after payment and boxes go out quickly, so we can't always change an order once it's placed.
• Please check the ship-to address carefully. If a box is returned to us because of an incorrect address, we can reship it, but you may need to pay the new shipping cost.
• If tracking shows your box was delivered but you can't find it, check with neighbors or your building office, then email us and we'll help sort it out with the carrier.

Because our boxes contain personal-care items and food, we can't accept returns or exchanges, including for change of mind. If something isn't right, though, we want to fix it; see below.

If your box arrives damaged, or something in it is wrong:

1. Within 7 days of delivery, tell us through our contact form (choose “Damaged or wrong item”) with your order number.
2. We'll reply by email; reply with a photo of the problem (and of the box, if it was damaged in transit).
3. We'll send a replacement or give you a refund, whichever you prefer.

You don't need to send anything back. Refunds go to your original payment method, and your bank may take a few business days to show them.

If an item is out of stock, we may swap in one of equal or greater value that fits the same theme. A substitution isn't considered an incorrect item.

Questions about shipping or an order? Send them through our contact form. See also our FAQ and Terms of service.